Support Policy

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn't make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

  1. Read the theme documentation, you can get some helpful information from there.
  2. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request.
  3. Visit FAQ page of the theme and check answers
  4. Use Forum Search function to find the issue that i resolved before.
  5. Please try to find some of similar issue and solutions in Screen Casts.
  6. If you make sure all of above steps then post request on support forum.

    7. Best regards, ThemeTON

SquareGrid

Featured image is overwritten by youtube default icon

  • giojkd giojkd
    Hi everyone, 
    I can't get it to work, whenever I set the post as a video when I paste the embed code into the right textbox the featured image that I had previously set is automatically replaced by the youtube default icon as you can see here, can somebody help me before I set everything on fire?

    take a look here


    Thank you!!!
  • ttsupport ttsupport
    Hi

    Do you want to show youtube thumbnail on your items?
    You should remove Themeton featured image/images from your posts.
    If you remove all those, it will show from youtube thumb.

    Thanks
  • gingercreative gingercreative
    Hi,

    Sorry to butt in on this conversation but I was wondering if you could help me! I'm using a video on one of my posts and do not want to use a thumbnail of the video for the box before the post is clicked, instead I want to use a still image of my choosing and noticed that giojkd has done this on his site bahnerbeats! how did you do this?? have tried everything but keeps showing thumb of video rather than the still I would like to use before clicked??? help please starting to drive me mad!!! thanks in advance!
  • ttsupport ttsupport
    Hi, http://www.screenr.com/HOp8

    What is your theme version?
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