Support Policy

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn't make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

  1. Read the theme documentation, you can get some helpful information from there.
  2. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request.
  3. Visit FAQ page of the theme and check answers
  4. Use Forum Search function to find the issue that i resolved before.
  5. Please try to find some of similar issue and solutions in Screen Casts.
  6. If you make sure all of above steps then post request on support forum.
  7. Best regards, ThemeTON

Bulsarah

Using the slider on the home page in the Bulsarah Theme

  • Hello,  I have loaded the theme and it is great to work with but I am having trouble creating a slide show similar to the one on the demo site for the home page.  I want to have a slider that loads several different slides and I see that you have used the slide elements to create the slides but I am unsure how and the video support in the doc file is for the Marvel theme.  I tried using a feature image and nothing happens except the load circle spins forever and so I went back and removed the image and am trying to create slides with several sections of text and images/icons that drop in similar to the way computers and text drops in from your demo.  The x and y position and direction is straightforward but what code do I use to have a image drop in from the top?  What I really need is just one demonstration of the code used to drop in a computer screen and how you link to the images on the server.  Also,  can a movie or flash animation be loaded into the slider like this?  I want to drop in an image and then have an animation run....not sure if this is possible but always worth asking!
  • I was also wondering this very same thing. I have a few images ready for the slider to move into position, yet it does not work. The only thing that I can get to show up is the featured image, and that is not what I want. I want to make a slideshow almost identical to the theme demo page. I look forward to hearing how to solve this, thanks!
  • I just tried the downloading the newest version of the theme as many of the files had been updated as early as yesterday.  However,  the new theme has a error and is missing the nav.php file and wordpress and the theme do not load at all :(
  • Will wait to hear from Themeton for help!
  • I can get pictures to show up on the slider using the method in the video, but every time I add text in another element the slider just goes blank. This is the only issue I have with this theme, besides that it works great! Any info from support would be greatly appreciated!
  • Here is my site address evolvemultimedia.ca   
    I have tried many options now and cannot get an image or text to appear.  Could it be a timthumb issue?
  • Hello

    I just found the problem. There was a problem related slider catalog name and slug differences.
    Please download attached file and overwrite local one with it. Also it would be included next update.

    Thanks
    Attachments
    sub-slider.zip 3K
  • I have been away or I would have written earlier to say thank you very much.  I have watched your video and uploaded the file and it is working!  Great theme to work with and now I can create a great slider too!
  • Hi,
    Has the Bulsarah theme on themeforest been updated with this patch ?

    I just bought the theme and I'm getting the spinning wheel too.

    Thanks,

    Mike Peace
  • Can I get please a PSD of the slider on the homepage of Bulsarah?
  • It worksssssss!!!
  • Hello,

    This Video helps you how to control Bulsarah Image Slider http://www.screenr.com/9Vq8.

    If you have any other problem please provide more information.
    Thank you.

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