{"id":6875,"date":"2026-01-21T11:01:30","date_gmt":"2026-01-21T11:01:30","guid":{"rendered":"https:\/\/themeton.com\/?post_type=awsm_job_openings&#038;p=6875"},"modified":"2026-01-21T11:01:33","modified_gmt":"2026-01-21T11:01:33","slug":"product-support-specialist","status":"publish","type":"awsm_job_openings","link":"https:\/\/themeton.com\/blog\/jobs\/product-support-specialist\/","title":{"rendered":"Product Support Specialist"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Job Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for a dedicated and customer-focused Product Support Specialist to join the Themeton team. In this role, you will assist customers with product-related questions, provide technical guidance, and ensure a smooth experience before and after purchase. This position is ideal for someone who enjoys problem-solving, communication, and helping users succeed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Responsibilities<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to customer inquiries related to products, setup, and usage<\/li>\n\n\n\n<li>Provide clear and helpful support through tickets, email, or support platforms<\/li>\n\n\n\n<li>Assist customers with installation, customization, and basic troubleshooting<\/li>\n\n\n\n<li>Identify recurring issues and communicate feedback to the product team<\/li>\n\n\n\n<li>Maintain accurate and professional communication with customers<\/li>\n\n\n\n<li>Help improve documentation and support resources based on user needs<\/li>\n\n\n\n<li>Ensure customer satisfaction through timely and effective support<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in customer support, technical support, or a related role<\/li>\n\n\n\n<li>Basic understanding of web technologies such as HTML, CSS, WordPress, or templates<\/li>\n\n\n\n<li>Strong written communication and problem-solving skills<\/li>\n\n\n\n<li>Ability to explain technical concepts in a clear and friendly manner<\/li>\n\n\n\n<li>Organized, detail-oriented, and able to manage multiple requests<\/li>\n\n\n\n<li>Comfortable working independently and as part of a team<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Nice to Have<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience supporting digital products or themes\/templates<\/li>\n\n\n\n<li>Familiarity with WordPress, Elementor, or website builders<\/li>\n\n\n\n<li>Experience with ticketing or helpdesk systems<\/li>\n\n\n\n<li>Knowledge of ThemeForest or similar marketplaces<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What We Offer<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opportunity to work with global customers and premium digital products<\/li>\n\n\n\n<li>Flexible working environment with on-site and hybrid options<\/li>\n\n\n\n<li>Supportive and collaborative team culture<\/li>\n\n\n\n<li>Competitive salary based on experience<\/li>\n\n\n\n<li>Career growth and skill development opportunities<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Apply<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you enjoy helping customers and want to be part of a growing digital marketplace, we\u2019d love to hear from you.<br>Please submit your resume and any relevant experience with your application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Overview We are looking for a dedicated and customer-focused Product Support Specialist to join the Themeton team. In this role, you will assist customers with product-related questions, provide technical guidance, and ensure a smooth experience before and after purchase. This position is ideal for someone who enjoys problem-solving, communication, and helping users succeed. Responsibilities [&hellip;]<\/p>\n","protected":false},"author":3,"template":"","meta":{"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":""},"class_list":["post-6875","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-type-full-time","job-location-on-site-hybrid"],"_links":{"self":[{"href":"https:\/\/themeton.com\/wp-json\/wp\/v2\/awsm_job_openings\/6875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themeton.com\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/themeton.com\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/themeton.com\/wp-json\/wp\/v2\/users\/3"}],"wp:attachment":[{"href":"https:\/\/themeton.com\/wp-json\/wp\/v2\/media?parent=6875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}